TMCHAI manages, maintains, operates, and controls the administration and common areas of The Alta Mira and Lakeview Heights. TMCHAI holds office at the 11th floor of the Belle View.

To contact TMCHAI from outside the Philippines, dial (0063) for the country code and (46) for the area code.

24-hour hotlines

• General assistance: 483-2188 / 483-0879 / 483-0826
• Medical emergency: 483-2185
• Fire emergency: 483-0841
• Security emergency: 483-0797
  
  

TMCHAI contact persons

• Administration and Billing
  • Alice Cruz
  • tel: 483-1111 / 483-0888 ext. 3093/3095
  • office: Building 10, unit 1015, Pinecrest Village
• Assistant General Manager's office
  • Ramon Serrano
  • tel: 483-0826 / 483-0888 ext. 3078
  • office: 11th floor of the Belle View (west wing)
• Residential Homes Manager's office
  • Arch. Jun Sillano
  • tel: 483-0859 / 483-0888 ext. 3099
  • office: 11th floor of the Belle View (west wing)
• email: thccai@pacific.net.ph or thccai_admin@pacific.net.ph
  
  

Community services*
*provided upon request. Please contact your residential manager for inquiries and rates.

• housekeeping - on a monthly or hourly basis
  • laundry services
  • additional room amenities such as extra beds, sheets, pillows, bathroom items, soft drinks, bottled water, etc.
  • deep cleaning/extraction services for mattresses, upholstery, and carpets
• installation of cable TV (See available cable channels) and telephone lines
• minor repair and maintenance services (including electrical, air-conditioning, TV, plumbing, interior repainting, re-varnishing, etc.)
• delivery of maintenance supplies (such as LPG, light bulbs, etc.)
• additional landscaping maintenance and improvements
• drivers' billeting services
• carwash services
• newspaper subscription and delivery
• DVD/CD/VHS rental
• business center services
  
  

Available by phone

• express food home delivery: 483-0811
  • available daily
  • delivery schedule: Sundays to Thursdays and holidays from 6 a.m. to 12 midnight and 24 hours service Fridays and Saturdays
    
• laundry and dry-cleaning pick-up and delivery:483-2188
  • available daily, from 8 a.m. to 6 p.m.
• shuttle services - available at regular intervals. Please inquire from any reception desk.
  • Highlands shuttle loop includes the Highlands Golf Clubhouse, the Country Clubhouse, and the Sports Center only
    
    

Services provided automatically, at no extra charge

• pest control
• daily collection and disposal of garbage
• cleaning of common areas (such as hallways, stairways, streets, etc.)
• fire fighting and emergency services
• cleaning of ACU filters and grease traps
• maintenance of common landscape areas
• 24-hour security services

Payment facilities

Cash or check payments (payable to TMCHAI) are accepted at any of the following:

• Belle View West reception area at the Belle View Condominium
• Pinecrest building 10 basement
• any Metro Manila I-Bank branch (your statement of account must be shown to the teller)